Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You may try the product at home and contact us within 30 days of receiving your order if it is not right for you. To request a return, email hi@getdriveclean.com.au with your order number and reason for return.

The product must be returned with all included components and must not be damaged through misuse, neglect or improper handling. Approved refunds are issued to the original payment method after the returned product has been received and inspected.

You’ll also need the receipt or proof of purchase. 

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect.

Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

This guarantee is in addition to any rights you may have under Australian Consumer Law.

You can always contact us for any return question at hi@getdriveclean.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items are eligible for return when covered by the DriveClean 30-Day Guarantee. Gift cards and any products specifically marked as final sale cannot be returned for change of mind.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@getdriveclean.com.au